purelycrest Terms of Service

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Welcome to purelycrest. The following Terms of Service ("Terms") set out the rules that apply when you visit or interact with the purelycrest website, mobile platform, product offerings, and customer support services. By browsing our platform or completing a purchase, you confirm that you accept these Terms and agree to abide by them.

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1. Acceptance of Terms

When you access or use any service offered by purelycrest, you confirm that you have reviewed, comprehended, and consented to be governed by these Terms together with every law and regulation that applies to you. Should you disagree with any portion of these Terms, you may not access or use our website or services.

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2. Use of Website & Account Responsibilities

• Eligibility: To place an order on this website, you must be 18 years of age or older, or have reached the legal age of majority where you reside.
• Prohibited Conduct: You agree to use our platform solely for lawful, personal, and non-commercial purposes. You must not:
  • Participate in fraudulent activity or submit fictitious orders;
  • Deploy automated bots, scrapers, or similar tools to harvest product information or pricing without our consent;
  • Try to breach site security, data infrastructure, or user accounts;
  • Resell purelycrest products for commercial gain without our express written authorization.
• Account Security: You bear responsibility for keeping your account credentials confidential and for every activity carried out under your account.

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3. Product Information, Pricing & Availability

• Accuracy: We work diligently to present accurate product images, specifications, nutritional facts, allergen warnings, and pricing. Even so, typographical mistakes or inventory discrepancies may arise from time to time.
• Price & Order Corrections: Where an evident pricing or typographical mistake occurs, purelycrest may correct the error and amend or cancel any impacted orders before dispatch, providing a full refund of any amount charged.
• Perishable Goods: Fresh or perishable items may naturally differ slightly in weight, appearance, or ripeness. Allergen information is supplied for reference only; customers with severe allergies should carefully review the product packaging labels.

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4. Orders, Payments & Cancellations

• Order Acceptance: Every order placed on our website depends on product availability and order verification. We may limit order quantities or cancel orders that we suspect involve fraudulent activity or a breach of these Terms.
• Payment Processing: All payments are encrypted using SSL/TLS encryption and handled through payment gateways that comply with PCI-DSS standards. Payment in full is required before an order is dispatched.
• Order Modifications & Cancellations: To cancel or update an order, you must submit your request within 1 hour of placing it by emailing [email protected]. After an order has entered dispatch processing, it can no longer be canceled or modified.

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5. Shipping, Returns & Customer Rights

Your purchases are governed by our official operational policies, which form part of these Terms by reference:

• Shipping & Delivery: All shipping fees, delivery estimates, and processing times are detailed in our Shipping Policy.
• Returns & Refunds: Returns, return eligibility, damage claims, and refund processing timelines are governed by our Return & Refund Policy.

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6. Intellectual Property

All original content on purelycrest's platform — including text, graphical designs, logos, software, product branding, and trade names — belongs exclusively to purelycrest and is safeguarded by international copyright, trademark, and intellectual property laws. Reproduction or distribution without authorization is strictly forbidden.

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7. Limitation of Liability

To the fullest extent allowed by applicable law, purelycrest will not be responsible for any indirect, incidental, special, or consequential damages arising from your use of our platform, products, or services. For any claim connected to a transaction, our maximum aggregate liability will not exceed the total amount you paid for the specific products or services at issue.

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8. Governing Law & Dispute Resolution

These Terms are governed by and interpreted in accordance with the laws of the State of Delaware, United States, without regard to conflict of law principles. Any dispute or claim connected to these Terms or your purchase must first be submitted to purelycrest's support team for informal resolution.

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9. Changes to These Terms

purelycrest may update or revise these Terms at any time. Where changes are material, we will communicate them by posting the revised terms on our website. Your continued use of our website or services after any update signifies your acceptance of the revised Terms.

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10. Contact Us & Merchant Details

If you have questions regarding these Terms of Service, please contact our support team:

• Official Business Name: purelycrest
• Customer Support Email: [email protected]
• Customer Support Phone: 17168362769
• Physical Business Address: 156 SNUG HAVEN CT, Tonawanda, NY 14150, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST